Customer support

If you have any questions, issues or concerns about the content on our website please give us a call at 403-239-0600, email info@clslandscapesupply.com or fill out the 'Contact Us' form on the right of the page. We'd be happy to answer your questions and are looking to make our site better!

1 General FAQs
1.1 I need multiple products delivered at one time, how do I arrange that?

No problem, with our bagged product you can have multiple different products delivered at the same time.

Our flat deck delivery is a flat rate cost of $124 and includes up to 4 bags. If you need more than 4 bags on a truck, an additional $15 will be charged per bag.

Unlike some of our competitors, we don't charge you another delivery fee for additional bags, we only charge for the additional bag and material cost. 

This is the perfect option if you are doing a project that requires different aggregate material such as base prep. It is also the ideal option if you are working on multiple projects throughout your yard, as the bags can be placed in multiple places throughout the yard, provided our machines have access. 

 

1.2 I ordered too much product, what do I do?

Unfortunately, our bagged and bulk products are non-refundable, so it is essential that all materials are calculated for correctly.

If you are not sure how to calculate how much material you need, visit: http://clslandscapesupply.com/sod-soils-and-mulch/. All of our product tabs have a materials calculator on the right hand side. 

1.3 I ordered too little product and need some more, can I have more sent?

If you need more material we can certainly arrange another delivery for you. As we will have to send out another truck for delivery, there will be another delivery cost, and we still have to schedule your order out 2 days.

To make sure you are getting the correct amount of product from the start, visit: http://clslandscapesupply.com/sod-soils-and-mulch/. All of our product tabs have a materials calculator on the right hand side, so you can be confident you are ordering the correct amount of material. 

1.4 Can I have bulk and bagged products delivered together?

We are unable to deliver bulk and bagged products together as they require 2 separate deliveries. If you are looking to place an order for bulk products and bagged products together please either create 2 separate orders, or contact us at 403-239-0600.

1.5 Can I get multiple products delivered in a bulk order?

At this time, no. We currently only have single box dump trailers and are unable to deliver split loads. 

If you are looking to have multiple products shipped, you can do so with our bagged product. 

1.6 I noticed a mistake on my order what do I do?

If you notice a mistake on your order please give us a call at 403-239-0600 ASAP and we will address it before your order is shipped out. 

1.7 How can I be sure my information is safe online?

Your privacy is an utmost concern for us here at CLS. You can rest easy knowing that your information is only used so we can deliver product to you, we don't sell any information to 3rd party sources. 

Your credit card information is handled by Authorize.net processing, a trusted 3rd party credit processor. We also encrypt all data using SSL encryption. This  encrypts your data so that only your computer and our server are able to communicate. You'll notice that when you navigate to our website that our address bar turns green, and a small lock is displayed by the web address; this indicates that you are browsing in SSL mode. 

1.8 How much does 1 yard of material cover?

1 yard of material will cover approximately 100 square feet at a 3 inch depth. 

To make sure you are getting the correct amount of product visit: http://clslandscapesupply.com/sod-soils-and-mulch/. All of our product tabs have a materials calculator on the right hand side, so you can be confident you are ordering the correct amount of material. 

1.9 Why is there no deposit on the landscape bags?

Our landscape bags do not have a refundable deposit.

We don't apply a deposit to our landscape bags because we are unable to confirm their reusable quality for future deliveries and customers. 1 yard of material can weigh anywhere from 1500-2800lb, so even a tiny hole in the bag from shovelling material out can compromise its integrity.

If you need more material in the future, we can refill your landscape bag for you at a cost of $5 for a refill fee. 

Our customers have found many uses for the bags after they have finished their projects. The uses range from using the bags for cleanup after the project, storage, patio furniture coverings and even as up-cycled planters!

 

 

1.10 I don't know what products I need for my project, does your store have any resources?

All of our products have a brief description that will give you a general idea of what the product is typically used for. If you're ever unsure about what you need, give us a call at 403-239-0600. We have trained staff who would be happy  to help get you sorted!

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